Return Policy

Return Policy for Music City Showdown

Policy Effective 12/18/2023

At Music City Showdown, we understand that unexpected events can lead to show cancellations. Our return policy is designed to ensure a fair and straightforward process for our customers in such scenarios.

Eligibility for Returns

1. Show Cancellation: If an event for which you have purchased tickets is officially canceled, you are automatically eligible for a return.

2. Notification: We will notify you via email or through our social media if an event is canceled.

3. Rescheduled Events: If the event is rescheduled, you will have the option to retain your ticket for the new date or request a refund.

Process for Returns​

1. Requesting a Refund for Rescheduled Events: If an event is rescheduled, you will have 14 days from the announcement of the new date to request a refund. After this period, tickets will be considered valid for the rescheduled date, and no refunds will be issued.

2. Proof of Purchase: No action is required on your part to prove purchase as refunds will be processed based on our records.

Refund Amount

1. Full Refund: Refunds will include the full price of the ticket.

2. Exceptions: Any shipping, administrative, processing, or delivery fees associated with the original purchase are non-refundable.

Special Circumstances In cases where special circumstances apply, such as a force majeure event, additional or alternative terms may apply. These will be communicated separately.

Contact Information For any queries related to our return policy, please contact our customer service team at musiccityshowdown@gmail.com.

Policy Amendments Music City Showdown reserves the right to modify this policy at any time. Changes will be communicated through our official channels and will be effective immediately upon posting.